The shipping charge is calculated within our system based on the dimensions, weight, freight class and your zip code. Our freight calculator communicates with multiple freight carriers to determine the lowest rates available to your location including our volume discount.
For an additional fee, our freight carriers will deliver at a specific time and/or call you in advance to coordinate delivery. Please contact Customer Service at 1-800-229-5063.
Deliveries made to residential or limited access areas will incur an additional shipping charge. It is the responsibility of the purchaser to identify the shipping address as residential or limited access. Should the shipping information provided to New and Nearly New be incorrect, New and Nearly New reserves the right to back charge the purchaser upon receipt of the delivery charges.
All shipments are curbside delivery only. This means that the delivery driver will only drive the equipment to the property nearest the entrance. If you do not have a “semi-truck high” receiving dock or own a forklift, you must request a liftgate delivery service at the time of purchase. This service is available for an additional $90.00 - $150.00 during the order checkout process. A liftgate will only lower the goods off of the truck and you will be responsible for the merchandise once it is lowered to the ground. You should consider a liftgate service if you do not have a loading dock.
Shipping / Delivery Guidelines
Examine & Count all cartons for visible and concealed damage before signing the freight bill. If merchandise is delivered in damaged condition DO NOT reject the shipment, you MUST have the driver note the damage and sign all copies of the freight bill.
The enclosed packing slip indicates that the items shipped have been carefully checked and packed at the factory or by New & Nearly New. Safe delivery of the shipment is the responsibility of the carrier as New & Nearly New cannot guarantee delivery. Examine the shipment carefully before signing the freight bill.
What to do if you find a problem at the time of delivery?
If any damage is visible or the number of packages does not match/agree with the bill of lading, be sure to note this on the freight bill before you sign and accept the shipment. Failure to do so may jeopardize any recovery made by claim or loss or damage.
What to do if concealed damage is found after delivery?
If any concealed damage or shortage is discovered when unpacking, leave the material and packaging as it is. Do NOT discard the packaging as it will be necessary for the freight company who will process the claim to view and inspect the packaging with the damaged goods. Notify the carrier immediately and request an inspection report. Make reference of your request on the freight bill. Each bill has a Pro # or a Freight Bill #. There is a 14 day period in which to file a “Concealed” damage claim.
Steps to take when carrier makes inspection of damaged goods:
- Have damaged items in receiving area.
- Allow the carrier inspector to inspect cartons, inner packing materials and freight bill.
- Have your copy of the delivery receipt available.
- Carefully read the Inspection Report before signing. If you do not agree do not sign it.
- Make sure the report requests replacement - a new item cannot be ordered unless the inspection report specifies “REPLACE.”
New & Nearly New will help
We are willing to assist you in every possible manner in collecting claims for loss or damage on shipments but willingness on our part does not make us responsible for collection of claims or replacement of material.
Redelivery or Reconsignment
If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply.
If the carrier attempts delivery with no acknowledgement from the recipient, the goods will be reconsigned to a new address or returned to the manufacturer. A second return shipping charge will be added to your bill. Please contact us at 1-800-229-5063 in the event of redelivery or reconsignment.
Cancelled or Refused Orders
If you decide to cancel or refuse any part of your order after it has been shipped, please note that you will be responsible for the full amount of round trip shipping and handling charges plus any applicable restocking and repair fees. The only exception is for damaged equipment refused at time of delivery.
Any custom order may be cancelled only before it enters the production period at the manufacturer. Please contact our sales people at 1-800-229-5063 by the end of the next business day to report a refusal, so that we may promptly place a replacement order for you.
- All return requests must be made within 30 days of delivery.
- To verify you are eligible to make a return contact us at 1-800-229-5063.
- We will explain your options and issue a Return Authorization (RA). Returns will not be processed without a valid RA number.
- Approved returns must be received in unused condition and be in original packaging. The customer is responsible for return shipping costs and all applicable restocking fees.
- Returns resulting in customer order error will be charged a minimum of 20% restocking fee and freight charges both ways.
- All fees will be deducted before a credit or refund is issued.
- Special order items cannot be returned.
All of our products come with the standard manufacturer’s warranty.
All prices are in US Dollars. From time to time we may offer better pricing at http://www.nneq.com. If that is the case when you place an order we will give you the best available price. Prices are subject to change without notice.
New and Nearly New reserves the right to refuse an order due to typographical, pricing or photographic errors. FOB Factory. We reserve the right to make substitutions if necessary with products of equal or greater quality.
Credit Cards: NNNEQ.com accepts Visa and Mastercard.
Checks: We do accept traditional checks, but we must wait for the check to clear our bank account before releasing the order to the manufacturer.
Direct Wire Transfer: New and Nearly New does accept wire transfers, some banking fees may apply.
Leasing: New and Nearly New does not finance, however we can assist you in finding an appropriate lender.
When is my payment processed?
New and Nearly New settles payment or charges your credit card at the time of order. Freight costs are invoiced on a pro-rated basis for orders that are shipped separately.
New and Nearly New currently collects and remits sales tax in the state of Florida as required by law. If you claim tax-exempt status, please contact us at 1-800-229-5063 for more information on obtaining the proper state of Florida tax exemption form. This form must be in our possession, signed and properly filled out by an authorized representative from your business before taxes will be removed from any order.
New and Nearly New does not collect tax from customers whose orders ship from our warehouse to destinations outside of the state of Florida. In cases where an order is to be shipped directly from the manufacturer to a customer in a state where the manufacturer has nexus (a taxable presence) New and Nearly New must collect all applicable taxes from that customer prior to shipping.
New and Nearly New Restaurant
Equipment and Supplies, Inc.
301 S. Pinellas Ave.
Tarpon Springs Fl. 34689
P.O. Box 1397
Tarpon Springs Fl. 34688-1397
Toll Free at 1-800-229-5063
Monday – Friday, 8:00am – 5:00pm EST
Fax: (727) 942-3051